Shipping policy

Shipping

We offer complimentary worldwide shipping on every order — no minimum.

Processing time

Orders are typically processed and dispatched within 2–4 business days.

Hand-woven pieces from The Bali Collection are made to order by our artisans. These pieces may require an additional 2–3 weeks before dispatch — each one is woven individually, and we believe it's worth the wait.

Delivery time

Once dispatched, delivery usually takes 5–12 business days depending on your destination. As soon as your order ships, you will receive a confirmation email with a tracking number. You can also follow your order anytime via Track your order.

Customs & duties

Taxes are included where applicable. For some destinations, customs or import fees may apply on delivery — these are determined by your local authorities and are the customer's responsibility.

Questions

Write to madebyenoue@gmail.com — we reply within 24 hours.